Customer Support Adviser – English Speaker

Customer Support Adviser - English Speaker

  • Post Date:14. March 2017
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Job Description

Cross Border Talents ( www.crossbordertalents.com/en) has an offer for you at the Contact Center in Greece. At the moment we are looking for English Speakers to fill several vacancies in a multinational Contact Center Company in Athens, more exactly to receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed and professionalism. 

You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 47 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis. 

Are you interested working in a multicultural environment? 

*Requirements* 
* Graduates of High School (preferable: College, University) 
* Native or fluent English
* Good Knowledge of PC (hardware, software, internet)Windows, MS Office Suite, Skype 
* Excellent communication skills 
* Strong team spirit 
* Passionate about customer services 

*Responsibilities* 
* Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her inquiry. 
* Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly 
* Use of communication skills to direct customers to third parties or other locations for further support. 
* Tracks and follows cases to ensure that they closed in an efficient and timely manner. 
* Follows Contact Center procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines. 
* Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. 
* Be positive and proactive and have a desire for positive improvement in quality. 

*Benefits* 
Travel Expenses: Paid by our client;Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations;The company also offers Greek lessons, free Real Estate Agency fee & other Benefits;Monthly Performance Bonus